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How bambu115 Handles Your Personal Data

We keep this policy clear and direct — you deserve to know exactly what data we collect when you open an account, fund it via DANA, OVO or GoPay, and use our lobby.

Account data handled with careDANA, OVO, GoPay payment data protectedNo third-party data sellingYou can request data access at any timeIndonesia-focused data practices
bambu115 How bambu115 Handles Your Personal Data
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply practical, account-level controls to protect the data you share with us. From the moment you link a payment method to when you withdraw back to your OVO or GoPay wallet, your data moves through encrypted connections. Here is how each area works.

Cookies and Session Tracking

We use cookies to keep your login session active and remember your lobby preferences. You can adjust cookie settings in your browser at any time without losing your account.

Payment Data Retention

DANA, OVO and GoPay transaction references are stored only long enough to resolve disputes or confirm cleared funds. We do not retain full wallet credentials after a transaction closes.

Account Security Practices

We use OTP verification for login on new devices. If we detect an unusual session — a different IP or location from Palembang compared to your usual pattern — we flag it for review.

Requesting Data Changes

You can request a copy of your data, ask us to correct inaccurate records, or ask for deletion where permitted. Contact us via live chat or email and we will confirm the steps.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, correct or remove data we hold on your account, our support team handles privacy requests directly. You can reach us through live chat in the lobby, by email, or via our help desk. We aim to acknowledge your request within one business day and respond fully once we have verified your account identity.

Team online

Live Chat

Open the chat widget inside your account dashboard. Identify yourself and state your privacy request — our team will verify your account before proceeding.

Email Support

Send your data request to our support address listed in the account help section. Include your registered email so we can match it to your account record.

Help Desk Ticket

Submit a ticket through the help desk in your account area. Choose the privacy category so your request reaches the right team without delay.

Common Questions About Your Privacy on bambu115

These are the questions we hear most from people reviewing our privacy practices. If yours is not here, reach out through live chat or the help desk and we will answer it directly.

We collect your name, email, phone number and device details. If you deposit via DANA, OVO or GoPay, we also log the transaction reference to confirm funds cleared.

We do not sell your data. We share only what is necessary with payment processors like DANA, OVO or GoPay to complete transactions, and with service providers bound by confidentiality agreements.

We hold your data while your account is active and for as long as applicable rules require after closure. You can ask us for the specific retention period that applies to your account.

Yes. Submit a request via live chat or email, and after we verify your account identity we will send you a summary of the personal data we hold on your record.

We store only the transaction reference number and amount to confirm deposits and withdrawals. Your wallet PIN, full account number and credentials stay inside your e-wallet app at all times.

We use session cookies to keep you logged in and functional cookies to remember your lobby settings. You can manage or block cookies through your browser settings without affecting your account data.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.